General Information

All products offered through our shops are made-to-order and produced individually upon customer request (Print-on-Demand). Therefore, special legal provisions apply regarding the right of withdrawal and return.

No Right of Withdrawal for Custom Products

According to § 312g (2) No. 1 of the German Civil Code (BGB) and equivalent consumer protection laws in the EU and other jurisdictions, the legal right of withdrawal does not apply to goods that are custom-made or clearly personalized.

Since all our products are individually produced after your order, they cannot be returned or exchanged.

Returns in Case of Defects or Errors

If your item was delivered damaged, defective, or incorrect, you are entitled to the statutory warranty rights. In such cases, please contact us immediately:

Email: support@fastnathan.com

Subject: Complaint – Order #[Your Order Number]

To help us process your complaint quickly:

• Describe the issue in detail.

• Attach clear photos of the item showing the defect or delivery error.

After reviewing your case, we will inform you of the next steps, which may include repair, replacement, or a full/partial refund, depending on the nature of the issue.

Color and Print Disclaimer

Please note that minor variations in color, print position, or brightness may occur due to digital display settings and the nature of the print production process. Such variations do not constitute a defect and are not eligible for return or refund.

We Appreciate Your Understanding

By choosing our products, you’re supporting the creation of unique, made-to-order items and a more sustainable production model. We thank you for your understanding and are committed to delivering the highest quality possible.